







WHAT WE DO
DIGITAL WORKFLOW SOLUTIONS
Our objective at HeroMed is simple: to decrease time spent on administrative tasks for your medical practice, so that you can increase the time spent on your passion, and working with your patients with the use of our automated medical practice management tools.
Imagine being able to manage patient transfers, new patient history, employee progress, appointments, vital medical aid information, instant updates to all aspects of your practice, and more, at the touch of a button, and as remotely as you needed to be. We provide you with the platform to run these operations and combine this with the latest updated medical codes and standards to ensure you are 100% compliant.
Our goal here at HeroMed is to equip you with the finer details, and allow you to put that administrative work aside, so you can be a hero to your patients first, and eliminate the stress of medical practice management. With our staff and digital platform on your team, you’ll see your patient relationships, your business revenue, and the overall quality of your practice increase in a matter of weeks.
Founded by experienced medical practitioners and technical experts, HeroMed is the digital solution you can rely on. So why not get in touch, or sign up for our 14-day free trial and optimise your medical practice today!
WHAT YOU’LL GET
ALL THE TOOLS YOU NEED ON 1 PLATFORM
Enjoy a range of automated medical practice management tools that will transform the way you run your day-to-day tasks. Each feature enables you to tailor your practice to suit your employee, patient and financial goals.
HEROMED PLATFORM
FREE UPDATES
POPI AWARE
SA INDUSTRY COMPLIANCE
NO LENGTHY CONTRACTS
SECURE DATA TRANSPORT
SECURE SOCKETS LAYER
100% FREE SUPPORT
HEROMED (PTY) LTD. TERMS & CONDITIONS OF USE
Privacy and POPI Policy
PAIA
General Terms and conditions
By signing up or into HeroMed platforms, you agree to the following:
- Privacy Policy and Terms of Use;
1.1 This Privacy and Information Policy (“Privacy Policy”) has been developed to acknowledge the importance of and assist in providing a framework for, the appropriate level of protection for consumer identification, collection, holding, using, disseminating, merging, collating, disclosing and protection of your personal information (“process” or “processing”). The policy represents the company‘s commitment to compliance with its obligations under the Protection of Personal Information Act 4 of 2013 (“POPI”).
1.2 This Privacy Policy applies in respect of HeroMed (Pty) Ltd (Pty) Ltd and its processing of personal information.
2 The processing of personal information
2.1 We provide this policy in accordance with POPI, detailing the lawful approach we take in the collection of information and in regard to the management, use and processing of all information collected from you and other legitimate sources and all subsequent dealings with your lawful representatives, credit reporting bodies and other entities listed in this policy.
2.2 In the course of our business we only process personal information in relation to our clients in terms of the services requested by them, which will be detailed in the agreement between us (“the lawful purpose”).
3 The types of personal information collected and processed
3.1 We gather information about yourself, your clients, patients, referral network and/or staff primarily from you, your clients, patients and in some instances from other organisations, medical aids, agents, switching houses, services providers, advisers, credit reporting bodies and/or Government agencies.
4 Why we process personal information
4.1 To empower you to control your medical business environment accordingly to your internal requirements, HPCSA policies and other relevant industry compliance requirements.
4.2 We process information collected to streamline your business process to communicate from our systems to your clients, patients, staff, and/or referral network for the purpose of your efficient and effective communication in your business operations
4.3 We will use the information collected to switch to Medical Aids, via our potential partners for the purpose of billing, invoicing, or confirming or retrieving client or patient information
4.4 To communicate with you any offers, updates or enhancements in relation to our products and services. This may be done in various ways such as digital options, or physical document delivery.
4.5 By your use of HeroMed (Pty) Ltd systems and solutions you are providing your consent to us to collect your details and your client information to process the information for the lawful purpose. Should you disagree, please notify us and discontinue use of the systems immediately.
5 What laws authorise us to collect personal information?
5.1 We are authorised to collect your personal information, for a lawful purpose, by POPI (per South African law). In order to access/collect/process your information, we act on your behalf as the “responsible party/operator/3rd party with legitimate interest” requesting access to your information under South African legislation.
6 How we collect personal information
6.1 We collect personal information from these possible legitimate sources:
6.1.1 from you;
6.1.2 from the documentation or e-forms we require and you provide;
6.1.3 form HeroMed (Pty) Ltd software systems
6.1.4 from information about you that is publicly available, including court and tribunal reports and decisions.
6.1.5 Please note, depending on circumstances, we may choose not to collect information from all these sources.
7 How we hold personal information securely.
7.1 In all circumstances the information is held by us on our secure systems. We take all reasonable steps to secure the integrity and confidentiality of your personal information and protect your information from misuse, loss, interference, unauthorised access, modification or unauthorised disclosure.
7.2 Electronic copies are held in a secure locally hosted environment, with the application of appropriate passwords and other computer and software security techniques.
7.3 Some of our partner and bundled services use offshore data hosting and is out of our control as to how they process data. This being said we have partnered with reputable main stream companies with detailed privacy statements. Please find a link to the various policies below:
https://cloud.google.com/security/compliance/south-africa-popi
admin.typeform.com/to/dwk6gt
https://www.zendesk.com/company/agreements-and-terms/privacy-policy/
7.4 In system security
7.4.1 Each and every user requires a unique and secure password to login to the system. It is your responsibility to keep this information secure and protected. Do not share these with anyone.
7.4.2 We ensure user permissions are available and flexible to allow specific access to specific sections in the system and relevant patient details such as notes and accounts.
7.4.3 Make sure you do not leave your device unattended when logged into your HeroMed system. The system will auto log you out in a defined time period.
7.5 It is your responsibility to ensure your practice has Cyber Security Insurance for your data protection; such as ransomware, extortion, data loss etc.
8 How we use your personal information provided
8.1 Once you or your clients, patients, staff and/or other agents have submitted their information, we are entitled to use personal information as follows:
8.1.1 to identify you as per the above;
8.1.2 to audit and check when the last time you used our service was,
8.1.3 Run reports and analytics related to demographics, which will exclude any personal names, contact details, and medical aid numbers.
8.1.4 to inform you of goods, services and/or products which we think you may be interested in.
8.1.5 to transfer your information across borders, if necessary.
8.1.6 for any purpose permitted by law.
9 What do we do with your personal information?
9.1 We will use our personal information for the purposes of providing you with the services as per your agreement with us.
9.2 We do not sell, trade, share or rent your personal information to any third party for marketing purposes unless you have given your permission for us to do so.
9.3 We may, for an indefinite period, unless otherwise notified by you, use the information provided by you for promotional, marketing, research and profiling purposes.
9.4 We may use your information for marketing purposes to inform you of goods, services and/or products from HeroMed (Pty) Ltd and/or related entities or third party entities, for goods, services and/or products which we consider of interest to you. At any point in time you are able to opt out of this by informing the Privacy Manager, whose contact details are set out in this policy/on our website. You may be informed about these goods, services and/or products through a range of communication methods, including telephone, SMS, email, social media, other electronic means and/or targeted advertising.
10 Parties we share your information with
10.1 We may, from time to time, share your personal information with medical aids, credit reporting bodies, credit providers and/or brokers and any other organisations which are part of offering our services to you that are not within our organisation but only for a lawful purpose. Or purpose of delivering our service offering to you, such as switching houses, accounting programs etc, as required to ensure HeroMed works as intended and communicated.
10.2 We take every care to protect your personal information, by only entering into agreements with third parties that have policies for the protection of personal information. Compliance with protection of personal information ensures the personal information we have disclosed is used only for the specific lawful purpose we have requested on your behalf.
11 What kinds of website visitor information we collect
11.1 Unless requested not to, we may aggregate and hold the information we collect to research and help us understand broad demographic trends, but before we use or hold such aggregated data we remove anything and everything that identifies you personally. This generic de-identified and aggregated information may be shared with third parties and in this event, we undertake to never share any of this information if it is personally identifiable without your prior consent. We take your privacy seriously and are committed to protecting it. If you would prefer not to participate in this generic de-identified data gathering, you can opt-out by notifying our Privacy Policy Manager, whose contact details are contained within this policy/on our website.
11.2 We collect data in the following categories such as but not limited to;
11.2.1 Your name and surname;
11.2.2 Your email address;
11.2.3 Your ID Number;
11.2.4 Your medical aid details;
11.2.5 Your physical address;
11.2.6 Your gender;
11.2.7 Your emergency contact personal details;
11.2.8 Your contact phone number(s);
11.2.9 Your date of birth;
11.2.10 Medical ICD10 conditions;
11.2.11 Treatment notes
11.2.12 Location detail; and
11.2.13 Procedural, modifier and Nappi codes
11.2.14 Person responsible
11.2.15 Signatures where relevant
11.3.16 Invoice and account particulars
11.4.17 HPCSA and personalised industry detail
12 Notifiable matters
12.1 From time to time we may have notifiable matters we wish to communicate to you. At any time you may request a copy, of the notifiable matters or notify us that you opt out of this service.
13 Transfer of information between us and third party suppliers
13.1 The information you provide may be transferred across foreign borders.
13.2 This information transfer is permitted under Chapter 9 of POPI (South African law) which authorises the access seeker (known as the responsible party) to transfer the information across foreign borders in the following circumstances:
13.2.1 the recipient must be governed by laws, binding corporate rules, binding agreements or memorandum of understanding between two public bodies which provide an adequate level of protection; or
13.2.2 the Data Subject must consent to the transfer; or
13.2.3 the transfer must be necessary for:
13.2.4 the performance of a contract between the Data Subject and Responsible Party, or for the implementation of pre-contractual measures taken in response to a Data Subject’s request;
13.2.5 the conclusion or performance of a contract concluded in the interest of the Data Subject between the Responsible Party and a third party; or
13.2.6 the transfer is for the benefit of the Data Subject and:
13.2.7 it is not reasonably practicable to obtain the consent of the Data Subject to that transfer; and
13.2.8 if it were reasonably practicable to obtain such consent, the Data Subject would be likely to give it.
14 How you may complain about our failure to comply with POPI
14.1 There are 2 ways you may complain:
14.1.1 Verbally, or in writing, to sales@heromed.co.za
14.1.2 If you are a resident in South Africa, you can lodge a complaint to the Regulator completing the relevant form as prescribed.
14.2 There is no charge for lodging a complaint.
14.3 How we will deal with such a complaint: We will write to you acknowledging receipt of the complaint. After appropriate investigation, we will write to you as soon as practicable after a decision has been reached, outlining the decision and the reasons for reaching it.
15 Right of Access
15.1 You have the right to access all personal data we hold about you and to obtain its correction, amendment or deletion. Please contact us by emailing: sales@HeroMed.co.za for assistance in this regard.
16 Requirement to Disclose
16.1 We may disclose personal data when we believe in good faith that such action is necessary for our solution to work effectively, to conform to legal requirements or to respond to lawful requests by public authorities, including to meet national security or law enforcement requirements, or to enforce our contractual obligations.
17 Cookies
17.1 A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the Service each time the visitor returns. HeroMed (Pty) Ltd uses cookies to help HeroMed (Pty) Ltd identify and track visitors, their usage of hosted HeroMed (Pty) Ltd products, and their Service access preferences. HeroMed (Pty) Ltd visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using HeroMed (Pty) Ltd websites, with the drawback that certain features of HeroMed (Pty) Ltd solutions may not function properly without the aid of cookies.
18 External Links
18.1 We provide links to third-party web sites and resources outside of our Website. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of that Website and its privacy statement.
19 Terms and Conditions:
19.1 Our terms and conditions (“Terms of Service”) govern your use of HeroMed (Pty) Ltd software described as (“Service”) and any other services offered by our partners and associates. Some services and partner terms may be subject to additional conditions, available from them directly or when you sign-up for the HeroMed (Pty) Ltd service.
20 Acceptable Use/Conduct
20.1 You are solely responsible for your conduct and your data related to the Service. You warrant that you have all rights, licenses, authorisations, referral, staff, client and/or patient consent required to use the Service, including without limitation in respect of your data.
20.2 You agree to indemnify, protect, and hold harmless HeroMed (Pty) Ltd, its directors, partners, representatives and suppliers from any and all loss, cost, accountability, and expense arising from or related to your data or use by you or your employees, contractors or representatives of the Service or violation of these Terms of Service.
20.3 The Service, in its entirety is made available to your business and/or your staff only for your personal use or internal business purposes, and such use must comply with all applicable laws, rules and regulations, including without limitation privacy laws, and must not infringe or violate third party rights. Any interpretation is made within the laws South Africa, and any legal ramifications will take place in South Africa, per South African laws.
20.4 The Service is billed based on the number of specific users who make use of the Services. Multiple users are not allowed to make use of the same login credentials, you are to keep separate login credentials for each user. HeroMed (Pty) Ltd has the right to audit your use of the Service, at its own cost and upon giving you reasonable notice, to determine whether your use is in accordance with these Terms of Service and any other terms that apply to the Service. If an audit reveals that you have exceeded the scope of use permitted, HeroMed (Pty) Ltd may require you to pay immediately and backdate billing for the additional users.
20.5 Any unlawful or illegal use of our Service is a violation of these Terms of Service and may breach your countries regulations and laws. You and/or your employees may be subject to relevant civil and criminal penalties.
20.6 HeroMed (Pty) Ltd will endeavour to make our Service available 24 hours a day. You agree and acknowledge that our Service may occasionally be unavailable during periods of upgrades, maintenance, etc, whether planned or unplanned. We will endeavour to run upgrades and/or maintenance outside of normal business hours where possible.
21 Communications
21.1 You acknowledge and agree that HeroMed (Pty) Ltd may at times send you communications regarding your account or the Service via email, SMS, WhatsApp or other means. We may also send you communications about upgrades or enhancement to the Service or other products and services that may be of interest to you.
21.2 You agree that HeroMed (Pty) Ltd, will send you marketing communications where deemed relevant. You may Opt out by notifying us in writing per contact details above/via our website.
21.3 You agree that capabilities of HeroMed (Pty) Ltd will send certain communications on your behalf. While every care is taken to ensure correct and accurate information, we accept no responsibility for incorrect communications sent from the Service to your patients/clients. Sensitive personal information and medical records sent to parties outside of our environment will be password protected.
22 Accounts and Passwords
22.1 You must be officially registered to access our Services. You must provide correct and accurate information when you register. It is your responsibility to ensure that all login and password credentials are kept securely. You are wholly responsible and liable for any activity that occurs under your practice/business name.
22.2 You must use all reasonable measures to prevent any unauthorised access to, or use of, the Service and you must notify HeroMed (Pty) Ltd immediately in the event of any unauthorised access or use.
23 Fees
23.1 Fee’s may be collected in various manners, including but not limited to EFT, debit order or credit card. Your billing details are a pre-requisite to make use of our Services, you will also need to agree to our monthly recurring Service fee and/or any other relevant billing method.
23.2 Billing details or bank card information are not stored within the HeroMed (Pty) Ltd application. Where relevant your billing details and/or bank card details are stored at a trusted and secure payment gateway, and used by HeroMed (Pty) Ltd to receive relevant payment for use of our Service.
23.3 Pro-rata fees apply when scaling your practice up or down based on the number of users. You will then be charged the full amount from the next relevant billing period. If this adjustment causes your account to be credited, this will be applied to your subscription and used for future payments. We do not provide refunds for these amounts.
23.4 All fees stated are exclusive of vat, or tax from your local authorities. If your company is liable to pay vat, you will be responsible for paying vat on top of the subscription fees if or when applicable.
23.5 Downgrading or cancelling your account may cause the loss of access, content or features of the Service. HeroMed (Pty) Ltd does not accept any liability for such loss.
23.6 All amounts related to the Service, including but not limited to the monthly subscriptions, are subject to change. Such notice may be provided at any time by updates to the HeroMed (Pty) Ltd website (www.HeroMed.co.za), by email correspondence or from within the Service. All monthly subscription fees must be paid monthly in advance.
23.7 Where relevant, pay per use items are billing in arrears – these are charged separately from the monthly subscription and detailed on your GO-LIVE agreement.
23.8 During your cancellation month, certain pay per use services (arrears amounts) may still accrue a cost which you are fully liable for their use.
24 Medical records
24.1 Given the vast industry rules for medical practices, We don’t automatically delete records as this may impact your practice obligations. Medical records need to be stored for specific periods of time given the rules and regulations of your practice jurisdiction. It is your responsibility to notify us when specific records need to be deleted and removed from our databases.
25 Cancellation and Termination
25.1 You are solely responsible for the cancellation of your account. You can cancel your account at any time by contacting us via email and upon a specific acknowledgment response.
25.2 All of your content and data will be deleted 90 days after cancellation or termination of your account. This information will not be able to be recovered. We recommend you contact us to assist with data retrieval prior to cancellation to retain any information you may require.
25.3 Failure to pay your subscription fees will result in your account being suspended. Accounts are suspended for a maximum of 90 days before the account may be terminated by us. We are not responsible for any loss you suffer as a result of such suspension or termination.
25.4 A suspended account can be reactivated by supplying valid payment credentials and resuming your subscription, within 90 days from the date of failure to make payment.
25.5 If you cancel your account before the end of your currently paid month, the Service will end immediately and you will not be charged again. You will not be entitled to a refund.
25.6 HeroMed (Pty) Ltd in its sole discretion has the right to suspend or terminate your account and refuse any and all current or future use of the Service, for any reason, at any such time. Such termination can result in the deactivation or deletion of your account. HeroMed (Pty) Ltd reserves the right to refuse service to anyone for any reason at any time.
26 Legal Rights
26.1 Certain legislation, may impose consumer guarantees or implied rights which cannot be excluded, restricted or modified except to a limited extent (“Statutory Rights”). These Terms of Service must be read subject to your Statutory Rights. If Statutory Rights apply, to the extent to which HeroMed (Pty) Ltd is able to do so, its liability under those provisions will be limited, at its option, in the case of services to
(a) the supplying of the services again or
(b) the payment of the cost of having the services supplied again
27 No Warranties or Representations
27.1 Without limiting your Legal Rights, you understand and agree that the Service is provided “as is” and, to the extent permitted by law, HeroMed (Pty) Ltd and its suppliers expressly disclaim all warranties or representations of any kind, express or implied, including without limitation any warranty of merchantability, fitness for a particular purpose, non-infringement or bailment of your data HeroMed (Pty) Ltd’s servers. HeroMed (Pty) Ltd and its suppliers make no warranty or representation that your use of the Service will be uninterrupted or error-free or regarding the results that may be obtained from the use of the Service, the security of the Service, or that the Service will meet your requirements.
27.2 HeroMed (Pty) Ltd is not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and you acknowledge that the Service may be subject to limitations, delays and other problems inherent in the use of such communications facilities.
27.3 Limitation of Liability without limiting your Statutory Rights:
27.4 Use of the Service is at your sole risk. You will be solely responsible for any damage to you resulting from the use of the Service. The entire risk arising out of use, security or performance of the Service remains with you.
27.5 If there is any loss or damage to your data, your sole and exclusive remedy will be for HeroMed (Pty) Ltd to use reasonable commercial endeavours to restore the lost or damaged data from the latest back-up of such data maintained by HeroMed (Pty) Ltd.
27.6 In no event shall HeroMed (Pty) Ltd be liable for any indirect, special, incidental, consequential or punitive damages, loss of use, loss of profits, revenue, interest or business or loss or corruption of data, whether in an action in contract, tort (including but not limited to negligence), equity or otherwise in connection with the Service or any other service provided by HeroMed (Pty) Ltd.
28 Intellectual Property and data
28.1 You acknowledge that HeroMed (Pty) Ltd owns all right, title and interest in and to the Service, including without limitation all intellectual property rights, and such rights are protected by South African and international intellectual property laws. Except to the extent that applicable laws prevent us from restraining you from doing so, you agree that you will not copy, reproduce, alter, modify, or create derivative works from the Service.
28.2 You consent to HeroMed (Pty) Ltd transferring your data to third party IT providers, including our website host and back-up service provider. We take your security and information very seriously and attempt to make all reasonable efforts to protect and store your information securely in line with protection of information guidelines.
29 General
29.1 You may not assign your rights in respect of the Service to any other person.
29.2 HeroMed (Pty) Ltd will not be liable for any delay or failure to perform any of its obligations in respect of the Service if such delay or failure is due to an event which is beyond its control.
29.3 If a provision of these Terms of Service is invalid or unenforceable, it is to be read down or severed to the extent of the invalidity or unenforceability and that fact does not affect the validity or enforceability of the remaining provisions.
29.4 HeroMed (Pty) Ltd may modify the Service, or any other services, at any time, for any reason, and without notice. We also may modify these Terms of Service at any time but, if we do so, we will notify you of the modified Terms of Service and give you a reasonable period of time to notify us that you do not agree to the modified Terms of Service and cease using the service.
29.5 This Agreement is governed by the laws of South Africa and each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts of South Africa.
30 Questions
30.1 If we become aware of any ongoing concerns or problems with our Service/Website, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our terms of use, or if you have a problem or complaint, please contact us at sales@heromed.co.za.
- Non-Verification and Waiver Clause:
32.1 It is agreed that no amendment, relaxation, indulgence or any alteration of any nature whatsoever to this agreement will be of any force and/or effect, unless it has been reduced to writing and has been signed by both Parties of this agreement
33 Data Breach Protocols:
33.1 While every effort is taken per above to maintain safety and security, there is an ever present risk of data breaches and loss of personal information.
33.2 Process to be followed in the event of a breach:
33.2.1 The immediate extent of the breach is to be identified. Specific data breached is to be reviewed and interpreted per risk.
33.2.2 Depending on severity of risk, the entire system may be taken offline to prevent further risk and unauthorised access where possible. Alternatively, will remain in place given the nature of the breach.
33.2.3 Affected and/or all practice owners will be notified of the incident and the nature of the breach.
33.2.4 Specific details to who’s/which/what information was breached will be identified and discussed with the practice owner.
33.2.5 All reasonable actions in our power will be taken to recover the lost data.
33.2.6 Measures will be taken to get you up and running in a secure fashion as fast as possible.
33.2.7 It will be your responsibility to notify the specific patients according to their consent and your policies in place per POPI/PAIA with your patients/employees.
PAIA
Procedure to Obtain Access to Records or Information
The fact that information and records are held by the business as listed in this document should not be construed as conferring upon any requester any right to that information or record. PAIA grants a requester access to records of a private body, if the record is required for the exercise or protection of any right. If a public body lodges a request, the public body must be acting in the public interest. Access to records and information is not automatic. Any person, who would like to request access to any of the above records or information, is required to complete a request form, (provided upon request or from the information regulator), and pay the prescribed fees as referenced below. The request form is also available from (Annexure A):
the Information Officer of the practice at the contact details;
- Richard Slade
- sales@heromed.co.za
Or the Information Regulator at the contact details stipulated below:
the Information regulator:
- Physical address: 33 Hoofd Street, Forum III, 3rd Floor Braampark, Braamfontein, Johannesburg
- Postal address: PO Box 31533, Braamfontein, Johannesburg, 2017
- Telephone: +27 (0) 10 023 5207 / +27 (0) 82 746 4173
- E-mail address: inforeg@justice.gov.za
- Website: https://www.justice.gov.za/inforeg/
The requester must provide sufficient detail on the request form to enable the Information Officer to identify the record and the requester. The requester must identify the right he/she is seeking to exercise or protect and explain why the record requested is required for the exercise or protection of that right. If a request is made on behalf of another person, the requester must submit proof of the capacity in which the request is made to the satisfaction of the Information Officer. Access to the requested records or information or parts of the records or information may be refused in terms of the law. Requesters will be advised of the outcome of their requests.
Fees Payable to Obtain the Requested Records or Information
The fees for requesting and accessing information and records held by the practice are prescribed in terms of PAIA. The fees payable, which may be amended from time to time in accordance with notices published in the Government Gazette. Details of the fees payable and any change to such fees may be obtained from the Information Officer. The fees are also available on the website of the Information Regulator. A requester may be required to pay the fees prescribed for searching and compiling the information, which has been requested, including copying charges. (Annexure B)
Annexure A – https://www.justice.gov.za/forms/paia/J752_paia_Form%20C.pdf
Annexure B – https://www.sahrc.org.za/home/21/files/PAIA%20Notice%20on%20fees.pdf
General Terms and Conditions
- Pricing and Payment:
- Pricing excludes VAT (we are not VAT registered)
- Pricing may increase year on year at a rate of inflation.
- HeroMed software is provided on a monthly subscription basis.
- An manual EFT model may apply, however HeroMed operates on a debit order model. Your proof of banking details will be used to levy the debit order, if this fails we will use the banking details listed on your HeroMed system. Alternatively, you will advise the details to use. Debit orders run on the last day of the month.
- Your pricing will fluctuate monthly based on the number of active users loaded per the above pricing schedule.
- Your subscription amount is levied in advance, while your ‘pay-per-use’ items are charged in arrears. Pay-per-use items are calculated from the 20th to the 19th of the following month (but may change without notice).
- New components included as pay-per-use items will be communicated to you as options arise.
- Should payment not be received timeously in advance, HeroMed has the right to remove your system access. System access and access to your information will only be granted once your account is up to date.
- Medical Scheme integration:
- We are fully reliant on the information exchange capabilities of each medical scheme; HeroMed cannot be held liable for items such as, but not limited to, incorrect information represented, claim failures outside of our control, claim rejections, incorrect imported patient information, incorrect verifiable information, ERA’s (electronic remittance advice) etc.
- We aim to facilitate as many medical scheme’s as possible, however certain medical aids may not be available for your interaction via HeroMed.
- RocketSwitch EDI: a charge is levied per successful claim sent to a medical aid. Reversals are not charged for, however timing cannot be guaranteed as each medical aid has different rules. If your claim is processed by the medical aid prior to doing a reversal, you will be charged as a successful claim and the reversal will not be an available option.
- Non-SA medical schemes are not included for RocketSwitch and related medical scheme integration.
- Practice setup:
- At our discretion, we will assist with your practice setup such as loading staff, referrals, personal coding, templates, patient database uploads etc. However, the validation and accuracy of this information remains your responsibility at all times.
- Where relevant outside of the above discretion, a charge may be levied at a rate of R750/hr for additional assistance.
- Limited Liability:
- While every effort is made to maintain data, accounts, coding, medical aids and related pricing schedules, HeroMed cannot be held responsible for incorrect data available on the platform.
- HeroMed provides a flexible practice management platform, it remains your responsibility to use the platform within the rules and regulations of your industry, specifically related to your rules of compliance.
- While every effort is taken to validate figures available in HeroMed and/or switched via EDI, HeroMed cannot be held responsible for incorrect information or errors in the switching services.
- We cannot guarantee delivery of communications out of our control such as Email, WhatsApp, SMS, pre-admission comfort forms.
- Termination:
- Termination of HeroMed takes place with one calendar months notice.
- Please note that there may still be additional charges (in arrears) for pay-per-use items if they are used within your cancellation period.
- Should you terminate the HeroMed service; your database will be distributed to you upon your request, and data permanently deleted from our systems 90 days after termination date.
- Should you request a second export of data, for any reason whatsoever, this will be charged for at R750/hr.
Sample pricing schedule:
HeroMed (Plus/Prime) | Detail | Cost |
Including updates, hosting, data management, data storage, support, coding updates and maintenance | Includes 1 user FREE | R499.00 OR R849.00 |
Additional Active Users (R149 pp) | 0 | R0.00 |
Pay Per Use | ||
RocketSwitch EDI (per successful claim) | R5.50 | |
Import Patients from medical scheme | R1.50 | |
Verification checker against medical scheme | FREE | |
Pre-admission Comfort Forms | 50 FREE /m
(then R0.50/response) |
|
SMS | 50 FREE /m
(then R0.30c/SMS) |
|
Training (Free for first 3 months of signup, thereafter a charge may be levied) | 3 Months Free (Thereafter R750.00/hr) | |
PRICING
CUSTOMISE YOUR PRACTICE
Simple pricing that you can cancel anytime with just one calendar months notice
PLUS
- An efficient and effective starter pack of online tools to streamline your practice and patient management.
- 1 FREE USER
- ☞ Reports☞ Calendar☞ Clinical Notes☞ Clinical Notes
PRIME
- Get equipped with the latest digital tools that boost medical practice performance and growth
- 1 FREE USER
- ☞ Reports☞ Calendar☞ Clinical Notes☞ Accounts
ADD USERS
- Include business partners, third party auditors, employees & more for just R149 per person per month
- PER ADDITIONAL USER
- ☞ Reports☞ Calendar☞ Clinical Notes☞ Accounts
MEET OUR HEROES

“I’m so happy that I am now paperless! Given COVID-19 and germs in general… the idea of handling a file physically, or by multiple people, or even lying on the table picking up germs… because everything is online, going paperless is just the most hygienic way to do it! … Everything is there when I need it… its just so convenient”

“HeroMed software is revolutionary as it has been designed in collaboration with real people whom are industry leaders. This ensures that all components such as clinical notes are relevant to current practice.” – B.Physio (UDW), MSc. Adv. Physio (KCL)

HeroMed SAVES THE DAY!
HeroMed is a user friendly, simple yet comprehensive system that makes admin a breeze! Their team is incredibly helpful! HeroMed will make anyones life easier.

“As soon as my practice started using HeroMed we became so much more efficient! We’re mobile, compliant, and find ourselves with much more spare time!”

“Our Partnership has made a great difference to my practice… I save time, energy… and has assisted me in growing my practice. The team are always willing to assist and constantly improving their services”

“I can’t imagine my day without my HeroMed dash. I feel more in control of my business than ever. Thanks again to the HeroMed team!”

HeroMed has been fantastic with helping us set up and manage our accounts and notes, making sure we are POPI compliant and making sure our patient admin is so much easier! – BSc Physiotherapy (UCT) .NDT, Paediatrics, NDT baby treatment

“Heromed has made practice management a breeze. The system is extremely user friendly, allows for accurate, accessible record keeping which is easily available in one place. The support is AMAZING and I have been able to tailor the system to the needs of my practice, saving me time and ensuring my practice runs smoothly.”

Easy! Efficient! Proactive management! – BCom Marketing Management

“HeroMed has been a breeze”
“HeroMed has been absolutely incredible… for 24 years I have had someone doing all my billing for me; a task I thought was impossible. Technology is not my strong point but HeroMed has been a breeze. Support has been incredible and their patience is never ending. Thank you for making this transition such an easy one!”
THE HEROMED PROCESS
AND HOW IT WORKS

Keep your finger on the pulse of your business.
With HeroMed at your fingertips, you’ll be able to view all aspects of your practice anywhere you go, and watch your business grow in the process.